Individual practitioners can manage their Upheal subscriptions at any time. You can change your plan, edit your payment method, edit the email where you receive invoices from Upheal, view past invoices and payment history for your Upheal subscription, and cancel your subscription.
Change your plan
Pricing for Upheal's Premium plan has changed to $1/session, capped at $69/month.
If you have a Premium plan subscription from before this change, you can switch to the pay-per-session model in Upheal.
If you're on the Starter plan, you can stay on it with limited features, or switch to the pay-per-session plan in Upheal.
To change your plan in the app (from the former Premium or Starter plans to the pay-per-session plan):
Click Settings in the left menu
Click Subscription
Under Current plan, click Change my plan
Click Make the switch
Edit your payment method
You can change the card that is charged for your Upheal subscription.
To change your payment method:
Click Settings in the left menu
Click Subscription
Click Billing details
Under Payment method, click Add payment method and enter your card details
View payment history
To view past payments you've made to Upheal and download invoices or receipts:
Click Settings in the left menu
Click Subscription
Click Payment history
Scroll down to Invoice history
To download an invoice or receipt, click the invoice, then click Download invoice or Download receipt
Cancel your subscription
You can cancel your Upheal subscription at any time.
To cancel your subscription:
Click Settings in the left menu
Click Subscription
Click Cancel subscription, and follow the prompts to confirm
If you don't see a Cancel subscription option, you may be on a free trial. At the end of a free trial, there is no paid subscription to cancel, and you will not be charged. Your account is automatically reverted to the free plan, and you retain access to all of your data.
Change your email
You can change the email where you receive invoices for your Upheal subscription.
To change the email where you receive invoices for your Upheal subscription:
Go to Settings in the left menu
Click Subscription on the bottom left
Click Billing details under Current plan
Under Billing and shipping information, click Update information
Enter your new email and click Save
Change the practice or business name displayed on Upheal invoices
Your practice or business name is displayed on your invoices from Upheal.
To update your practice or business name:
Go to Settings in the left menu
Go to Practice settings
Edit your Practice name
Your practice or business name will be automatically updated on your next invoice.