Your therapist can send you secure, private, HIPAA-compliant messages and announcements in the Client Portal.
The Client Portal can be accessed on desktop, or through our mobile app, which is available in the App Store and Google Play.
Secure messaging
If your therapist chooses to have messaging in the Client Portal enabled, they can send you secure messages, and you can respond through the Client Portal.
To view and send messages in the mobile app, click the Messaging icon in the top right. When you have a new message, you'll get a notification on your mobile device, and you'll also see a notification in the Home tab of the app.
You can also send files to your therapist using messaging.
To attach a file to a message to your therapist, select the paper clip icon in the bottom left. You can select files of any type up to 20 mb from your mobile device.
To view and send messages on desktop, log in to the Client Portal, and click Messaging in the left menu.
Announcements
Your therapist can send announcements through the Client Portal. You won't be able to respond directly to announcements, but you can message your therapist as normal using the messaging feature if they have messaging enabled.
When your therapist sends an announcement, you'll get an email, and a notification on your mobile device if you are using the mobile app. You'll see a notification in the Home tab in the app, and you can also see announcements by clicking on the megaphone icon in the top right.
