Upheal supports couples therapy on our telehealth platform as well as with all our other session capture methods.
Couples sessions also do not yet support analytics (talking cadence, sentiment, etc.).
Starting a couples session
Couples sessions work the same way as individual sessions. Just create a client to represent the couple, and select that client when you hold the session, or launch sessions from the client’s page.
When you choose a couple as the client, Upheal automatically knows that it’s a couples session.
You can:
Use our telehealth platform with couples
Record live audio from a couples session
Upload a recording of a couples session
Use our Zoom integration to hold a couples call
Use our browser extension to capture a call from any platform
Confirming speaker identities
Once Upheal processes a couples therapy session, you’ll be prompted to confirm that the speakers are labeled correctly.
Click on the first speaker to reassign, then click Next to move on to the next speaker. When you’re finished, click Confirm.
Managing payments with couples
For now, invoices cannot be split, and they cannot be paid by multiple cards.
Cards are also tried to contracts, not clients; this means a couples contract won't have access to cards saved on an individual contract, even if it’s the same client.
We're planning to bring you a more flexible payment system. If you have questions, or to let us know this feature is important to you, visit our roadmap.