What is an Upheal telehealth session?
An Upheal telehealth session is a session held on our own video calling platform in the Upheal web app. It feels similar to other popular video callers you and your clients are already used to. (And yes, you can use headphones!)
You can use Upheal telehealth with or without AI:
✅ With AI, you’ll get automatic notes and insights.
🔒 Without AI, you won’t get these automated notes, but you’ll still be using a secure, private, HIPAA-compliant telehealth platform for your sessions.
ℹ️ Pricing note:
Calls with AI are available on certain paid plans. Please see our pricing page for details.
You can use Upheal video calling without AI on all plans, including Free.
Holding a telehealth session in Upheal
You have multiple options for starting the session:
Start from a scheduled calendar event: Click Start virtual session
Start from a client's profile: Click Start new session, then Start call under Upheal telehealth
Start from the menu: Click Telehealth, then click Start session
Start from the New note button: Click New note, then Start call under Upheal telehealth (Upheal Notes only)
If you begin from the menu, select the client with whom you want to hold the session.
Now, you’re in your session waiting room.
If your client hasn't joined, you'll see the message: Your waiting room is empty.
Once your client has asked to join, you'll see them in the waiting room.
To begin, click Start session.
Hold your session as usual — Upheal telehealth works like any typical video call.
When you're finished, click the red phone button to end the session.
If you're using telehealth with AI, you'll see your notes, transcript, and analytics after the session.
Session controls
Controls in an Upheal telehealth call are similar to other common video calling platforms:
Microphone icon: Mute/unmute
Camera icon: Turn camera off/on
Screen icon: Share your screen
Chat icon: Type messages to your client(s) during the call
Phone icon: Hang up and end the session
Calendar icon: Schedule another appointment during the session
File folder icon: See client's chart
View: Change the visual layout and adjust your performance settings (video quality)
People: See who is in your session and in-call waiting room
AI notes: Turn AI off or on (stop or start taking notes during the session)