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Customer Experience

Technical Customer Service

AMER
Full-time

Challenges you’ll master:

  • Handle customer support. Assist users by responding to inquiries, troubleshooting issues, and providing guidance to ensure a smooth and positive experience.
  • Be a technical problem-solver. Delve deep into our systems to troubleshoot complex customer issues. You’ll analyze logs, dashboards, and monitoring tools to identify root causes and provide effective solutions. Your ability to think critically and adapt to new technologies will be essential for delivering exceptional customer support.
  • Support centre optimization. Take an active role in enhancing our Support Centre to automate customer interactions where possible. You will be a part of the Customer Care team, who will support you in this effort.
  • Ensure high-quality feature delivery. Perform manual testing to verify new features, catch issues early, and collaborate closely with product and engineering teams to improve the user experience.

You’re the right fit if:

  • Motivated by impact: Interested in making a meaningful difference in the mental health space.
  • High empathy: Able to understand and respond to user needs in a human way.
  • Detail-oriented: Committed to providing exceptional support, going above the expected when possible.
  • Strong communicator: Ideally native in written and spoken English but almost native works too
  • Flexible schedule: Available during U.S. timezone working hours to support our North American users. Working hours can be flexible.
  • Interest in mental health: A plus if you have a genuine interest in the mental health field.

Ready to be part of something big? Apply now and let’s change the world of mental health together! 🌍

Why Upheal

  • Work for a company with an impactful mission, dedicated to transforming mental health care by making lives for therapists easier.
  • Early-stage startup, plenty of opportunities to grow and develop, shape your work, and take on responsibility.
  • Flexibility with remote work, working with a very skilled and experienced tech team
  • Compensation includes equity

Ready to be part of something big? Send us a message and your LinkedIn profile at join@upheal.io and let’s change the world of mental health together!