A plan for every practice
Free
Starter
Premium
Unlimited
Frequently asked questions
How does Upheal's pricing work?
For individuals, we offer a free plan and three paid tiers at set prices. If youâd like to use our free plan, no credit card is required. Each higher tier includes more advanced features. You can pick a monthly plan, or save 20% with a yearly plan.
For group practices of 2 to 20 providers, we offer pricing based on how many sessions you hold, rather than how many team members you have. See the Group practice tab above for more details.
For even larger organizations, see the Enterprise tab.
Can I customize my plan?
As of now, the options for our individual plans are set. However, if your larger organization would like to join Upheal, we might be able to accommodate more specific needs. Please feel free to reach out to us.
Do you offer academic pricing?
While we currently donât have an academic pricing policy, we hope to bring you one soon.
Can I pause my subscription/payment?
You can pause your subscription for up to two months. To pause, contact Support, choose a date to automatically resume your plan, and reach out to confirm when youâre ready to start again. While your subscription is paused, you can still sign in to your account and access your notes â itâs just like being on our free plan.
How secure is Upheal?
Upheal is committed to the highest standards of privacy and security. Our platform is HIPAA-compliant and adheres other privacy regulations worldwide. We use record-level encryption and perform regular security audits to protect your and your clientsâ data. More on our privacy practices and technical security monitoring.
How do I switch to an organization-paid plan?
If you use Upheal as an individual, and youâre going to be added to a larger practice or organization, the paying organization will invite you to their Team plan. If you want your clients and data transferred to your new organization, please contact Upheal Support.
Does Upheal offer a discount for nonprofits?
If you work for a nonprofit organization and would like to use Upheal, please contact us.
Will I be charged sales tax?
You wonât be charged sales tax on your Upheal subscription.
How and when can I cancel my subscription or trial?
You can cancel any time. Just contact Support, and weâll assist. When you cancel, your subscription remains active until the end of your current billing period, and then you wonât be charged again.
For both monthly and yearly plans, we offer a 30-day money-back guarantee in case you change your mind about your subscription. After 30 days, any cancellation will take effect at the end of your billing cycle, monthly or annual.
Where can I update my payment method?
To update your payment method, go to Settings > Plans and billing. If you need help, please contact Support in the Upheal app, and weâll assist.
Team
How team pricing works
Is there a limit on session notes per provider?
No, thereâs no limit on how many sessions a provider can hold. Plus, charges are capped at $119/month per provider (108 notes). Once a provider reaches this cap, any additional sessions they hold or notes they generate are free.
How does billing work?
We bill based on usage beyond a $150/month minimum. Your total is calculated at the end of each month, and we charge your card on file at the start of the following month. You can cancel at any time. If you start your team plan mid-month and donât meet the $150 minimum, we will prorate the fee for your first month.
Can I assign different roles to my team members?
Yes, we offer different roles in the Upheal app to suit your team membersâ access and administrative needs. Thereâs no per-seat charge â Billing is based on number of sessions, not number of team members, so you can add as many seats as you like.
Is there a free option for teams?
Yes, your team can use Upheal for free. Youâll get a 14-day full-featured trial, after which youâll move to our Free plan if you donât subscribe to a paid plan. Donât worry, you wonât lose any client or session data.
On our Free plan, youâll get unlimited notes, but you wonât have access to live session capture options, several note types, or more advanced tools. You can still generate notes from written summaries, dictation, and uploaded recordings, plus use Upheal for secure video calls without note generation.
What if I have more than 20 providers?
If your organization has more than 20 providers, please get in touch with our Sales team, and weâll set you up with the plan that best suits your unique needs.
Enterprise
Can Upheal be integrated into my EHR or provider platform?
Yes, we can integrate Upheal seamlessly with your EHR or provider platform. Upheal has a secure and flexible GraphQL API that supports bi-directional integrations and is part of other EHR integration programs.
Can Upheal customize a note template for my organization?
Yes, we'll work with your clinical team to produce a note template that matches your requirements.
Is Upheal SOC 2 compliant?
Yes, in addition to HIPAA, PHIPA, PIPEDA, and GDPR, Upheal is SOC 2 compliant. More on our privacy.
Can Upheal be used alongside my telehealth platform?
Yes, Upheal provides multiple ways to capture session audio regardless of the telehealth platform you're using to provide a seamless experience for your providers. We also offer our own video visit solution.
What customer onboarding does Upheal provide?
Enterprise organizations will work with a dedicated customer success manager on a tailored rollout plan, including any API development guidance and provider trainings.
What does Upheal's SLA include?
We offer a service-level agreement that guarantees agreed-upon system uptime and note generation speed.
