Audio recording just got easier

If you use the Record audio tool to capture sessions, this update is for you!

⭐ What’s new?

You might notice that the audio recording tool has gotten a fresh look, and the Upheal web app and iOS app now match.

Changes to keep in mind:

• Click to start. Recording no longer starts automatically when you click Record audio on your dashboard — Make sure to click Start recording.

• Sound monitoring. Now, you can make sure your microphone is picking up sound with a more prominent sound level meter.

• Session settings. Quickly change settings such as note type during or after recording.

🔑 Keys to session success

Remember, audio recording works like a microphone — It captures sound from its surroundings, not sound made by the device it’s being run on. That’s why it’s perfect for in-person sessions.

👥 Tips for in-person sessions

• Place the recording device close to you and your client. Remember to speak up!

• Keep Upheal open and in the foreground on your device.

• Make sure you don’t have any headphones connected.

• If you have an iPhone or iPad, try our iOS app.

💻 Tips for online sessions and phone calls

If you use audio recording to capture phone calls or online sessions:

• Hold the session on one device, and run the audio recorder on a second device.

• Don’t use headphones. The recorder needs to hear both people talking. Make phone calls on speaker.

• If you’re holding a session in an EHR or other calling platform, we recommend using our browser extension, which is designed specifically for capturing online calls held on any platform on the same device.