When you start an Upheal telehealth session, everyone in your waiting room is admitted. So, what do you do if a client has accidentally entered your waiting room when it's not their appointment time?
To remove a client from your waiting room:
Click the three-dot icon beside the client's name, and click Remove.
When you remove the client, they'll see this message:
Now, you can begin your session with the correct client(s).
If you remove a client by accident and they contact you to reconnect, just tell the client to refresh their webpage, and they'll be able join your waiting room again.